CODE OF BEHAVIOUR
Sweet Axe is a safe and inclusive space. To ensure it remains one, we hold our customers to a Code of Behaviour. This can be found in the below document:
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Booking Terms & Conditions
We require a deposit to secure your booking, this deposit is subject to our booking terms & conditions outlined below. When you book with Sweet Axe, we allocate lanes based on your group's size- see table below.
If your guest numbers drop below your lane minimum, the minimum charge will apply. If your numbers fluctuate outside of the lane capacity you've booked, please let us know more than 7 days in advance so we can adjust the booking accordingly.
Changes & cancelations will be subject to cancellation fees if made within 2 weeks of your booking date- see our Refund Policy below.
If your guest numbers drop below your lane minimum, the minimum charge will apply. If your numbers fluctuate outside of the lane capacity you've booked, please let us know more than 7 days in advance so we can adjust the booking accordingly.
Changes & cancelations will be subject to cancellation fees if made within 2 weeks of your booking date- see our Refund Policy below.
Duration |
Lane Capacity |
How Many Lanes |
Minimum Charge |
1HR Session |
1-6 People |
1 |
$55pp |
1.5-2HR Session |
7-12 People |
1 |
$400 |
1.5-2HR Session |
13-27 People |
2 |
$650 |
1.5-2HR Session |
28-40 People |
3 |
$1400 |
Whole Venue Booking |
40+ People |
4 |
$2000 |
What if My Group Size Fluctuates?
You're welcome to bring more or fewer guests as long as it remains within the capacity range for the number of lanes booked. If your group size changes above or below the range of guests originally booked (eg. 7-12 people) please tell us in advance so we can ensure adequate staffing and space. Note that if your numbers drop below the range you've booked for, we require a minimum of 14 days notice.
No notice is needed for group size fluctuations between the range of persons originally booked (eg. 13-27), you will simply pay for those who attend on the day.
No notice is needed for group size fluctuations between the range of persons originally booked (eg. 13-27), you will simply pay for those who attend on the day.
Refund Policy
We understand things change, get in touch as soon as you know your booking needs to change and we'll be happy to help, Best to email us on [email protected] or reply to your booking confirmation to make arrangements.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
Your booking deposit is fully refundable or transferrable to another date. An administration fee of 10% will be applicable for refunds.
13-8 DAYS PRIOR TO SESSION DATE
50% of your deposit is refundable for cancellations within this period. Transferring your session to a different date remains charge-free.
WITHIN 7 DAYS OF SESSION DATE
Changes, cancellations & transfers within 7 days of the booking will forfeit the deposit.
*If you have ordered food through us, you may be subject to our suppliers cancellation fees within 24hrs of your booking
Why Do We Have Cancellation Fees?
Sweet Axe bookings generally have a long lead time, and cancellations impact other groups ability to book. Group bookings are allocated a lane/s and dedicated axe-perts to ensure we're able to provide a truly epic experience. Changes and cancellations have costs and impacts on our business that need to be covered.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
Your booking deposit is fully refundable or transferrable to another date. An administration fee of 10% will be applicable for refunds.
13-8 DAYS PRIOR TO SESSION DATE
50% of your deposit is refundable for cancellations within this period. Transferring your session to a different date remains charge-free.
WITHIN 7 DAYS OF SESSION DATE
Changes, cancellations & transfers within 7 days of the booking will forfeit the deposit.
*If you have ordered food through us, you may be subject to our suppliers cancellation fees within 24hrs of your booking
Why Do We Have Cancellation Fees?
Sweet Axe bookings generally have a long lead time, and cancellations impact other groups ability to book. Group bookings are allocated a lane/s and dedicated axe-perts to ensure we're able to provide a truly epic experience. Changes and cancellations have costs and impacts on our business that need to be covered.
Need help planning your next event?
Reach out to our team today! Call us 021 158 2265 or email [email protected] |
T E S T I M O N I A L S
Happy People
Absolutely amazing experience. Highly recommend!!! We went to the Auckland location for our team Christmas activity, Alistair was a legend. 
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Natasha, Auckland