BOOKING TERMS + CONDITIONS
BOOKING TYPE |
NUMBER OF LANES |
MINIMUM CHARGE |
1HR SESSION 1-7 PEOPLE |
1 |
$200 |
2HR SESSION 8-15 PEOPLE |
1 |
$400 |
2HR SESSION 16-30 PEOPLE |
2 |
$800 |
2HR SESSION 31-45 PEOPLE |
3 |
$1550 |
WHOLE VENUE BOOKING |
3-4 |
$2000 |
WHAT IF MY GROUP SIZE FLUCTUATES?
YOU’RE WELCOME TO BRING MORE OR FEWER GUESTS THAN SELECTED WHEN BOOKING IF IT IS WITHIN THE RANGE FOR THE NUMBER OF LANES BOOKED. IF YOUR GROUP SIZE WILL CHANGE ABOVE OR BELOW THE RANGE OF PERSONS BOOKED ORIGINALLY (E.G. 8-15 PEOPLE) PLEASE TELL US IN ADVANCE SO WE CAN ENSURE ADEQUATE STAFFING AND SPACE AND AVOID PENALTIES.
NO NOTICE IS NEEDED FOR GROUP SIZE FLUCTUATIONS BETWEEN THE RANGE OF PERSONS ORIGINALLY BOOKED (E.G. 8-15), YOU WILL SIMPLY PAY FOR THOSE WHO ATTEND ON THE DAY.
REFUND POLICY
WE UNDERSTAND THINGS CHANGE, GET IN TOUCH AS SOON AS YOU THINK YOUR BOOKING NEEDS TO CHANGE AND WE'LL BE HAPPY TO HELP! ALWAYS BEST TO GIVE US A CALL ON 021 158 2265
SWEET AXE BOOKINGS GENERALLY HAVE A LONG LEAD TIME, AND CANCELLATIONS IMPACT OTHER GROUPS ABILITY TO BOOK. GROUP BOOKINGS ARE ALLOCATED A LANE/S AND DEDICATED AXE-PERTS TO ENSURE YOUR GROUP HAS A TAILORED AND TRULY EPIC TIME THROWING WITH US! CHANGES AND CANCELLATIONS HAVE COSTS TO THE BUSINESS THAT WE SIMPLY NEED TO COVER.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
YOUR BOOKING DEPOSIT IS FULLY REFUNDABLE OR TRANSFERABLE TO ANOTHER DATE.
13-8 DAYS PRIOR TO SESSION DATE
50% OF YOUR DEPOSIT IS REFUNDABLE FOR CANCELLATIONS WITHIN THIS PERIOD. TRANSFERRING YOUR SESSION TO A DIFFERENT DATE REMAINS CHARGE-FREE.
WITHIN 7 DAYS OF SESSION DATE
CANCELLATIONS & TRANSFERS WITHIN 7 DAYS OF THE BOOKING WILL FORFEIT THE DEPOSIT.
*IF YOU HAVE ORDERED FOOD THROUGH US, YOU MAY BE SUBJECT TO OUR SUPPLIER'S CANCELLATION FEES WITHIN 24HRS OF YOUR BOOKING.
WHAT IF COVID-19 IMPACTS MY BOOKING?
SWEET AXE CAN RESPONSIBLY AND SAFELY OPERATE AT ALERT LEVEL 2.
IF ALERT LEVELS CHANGE TO LEVEL 3 OR 4 IN YOUR LOCAL AREA FOR THE DATE OF YOUR BOOKING, WE WILL ISSUE A GIFT CERTIFICATE TO 110% OF THE VALUE OF YOUR ORIGINAL DEPOSIT RIGHT AWAY.
IF YOU WISH TO GET A FULL REFUND, SIMPLY SEND US AN EMAIL REQUEST AND WE WILL REFUND YOUR DEPOSIT LESS 10%.
SMALL, LOCAL BUSINESSES LIKE OURS TRULY APPRECIATE YOUR SUPPORT THROUGH COVID-19. BY ACCEPTING OUR OFFER OF A GIFT CERTIFICATE TO RE-BOOK, YOU'RE SHOWING IMMENSE SUPPORT FOR US. IT MAKES ALL THE DIFFERENCE AND ALLOWS SWEET AXE TO KEEP OPERATING THROUGH THIS NEW NORMAL!
YOU’RE WELCOME TO BRING MORE OR FEWER GUESTS THAN SELECTED WHEN BOOKING IF IT IS WITHIN THE RANGE FOR THE NUMBER OF LANES BOOKED. IF YOUR GROUP SIZE WILL CHANGE ABOVE OR BELOW THE RANGE OF PERSONS BOOKED ORIGINALLY (E.G. 8-15 PEOPLE) PLEASE TELL US IN ADVANCE SO WE CAN ENSURE ADEQUATE STAFFING AND SPACE AND AVOID PENALTIES.
NO NOTICE IS NEEDED FOR GROUP SIZE FLUCTUATIONS BETWEEN THE RANGE OF PERSONS ORIGINALLY BOOKED (E.G. 8-15), YOU WILL SIMPLY PAY FOR THOSE WHO ATTEND ON THE DAY.
REFUND POLICY
WE UNDERSTAND THINGS CHANGE, GET IN TOUCH AS SOON AS YOU THINK YOUR BOOKING NEEDS TO CHANGE AND WE'LL BE HAPPY TO HELP! ALWAYS BEST TO GIVE US A CALL ON 021 158 2265
SWEET AXE BOOKINGS GENERALLY HAVE A LONG LEAD TIME, AND CANCELLATIONS IMPACT OTHER GROUPS ABILITY TO BOOK. GROUP BOOKINGS ARE ALLOCATED A LANE/S AND DEDICATED AXE-PERTS TO ENSURE YOUR GROUP HAS A TAILORED AND TRULY EPIC TIME THROWING WITH US! CHANGES AND CANCELLATIONS HAVE COSTS TO THE BUSINESS THAT WE SIMPLY NEED TO COVER.
CANCELLATIONS 14+ DAYS PRIOR TO SESSION DATE
YOUR BOOKING DEPOSIT IS FULLY REFUNDABLE OR TRANSFERABLE TO ANOTHER DATE.
13-8 DAYS PRIOR TO SESSION DATE
50% OF YOUR DEPOSIT IS REFUNDABLE FOR CANCELLATIONS WITHIN THIS PERIOD. TRANSFERRING YOUR SESSION TO A DIFFERENT DATE REMAINS CHARGE-FREE.
WITHIN 7 DAYS OF SESSION DATE
CANCELLATIONS & TRANSFERS WITHIN 7 DAYS OF THE BOOKING WILL FORFEIT THE DEPOSIT.
*IF YOU HAVE ORDERED FOOD THROUGH US, YOU MAY BE SUBJECT TO OUR SUPPLIER'S CANCELLATION FEES WITHIN 24HRS OF YOUR BOOKING.
WHAT IF COVID-19 IMPACTS MY BOOKING?
SWEET AXE CAN RESPONSIBLY AND SAFELY OPERATE AT ALERT LEVEL 2.
IF ALERT LEVELS CHANGE TO LEVEL 3 OR 4 IN YOUR LOCAL AREA FOR THE DATE OF YOUR BOOKING, WE WILL ISSUE A GIFT CERTIFICATE TO 110% OF THE VALUE OF YOUR ORIGINAL DEPOSIT RIGHT AWAY.
IF YOU WISH TO GET A FULL REFUND, SIMPLY SEND US AN EMAIL REQUEST AND WE WILL REFUND YOUR DEPOSIT LESS 10%.
SMALL, LOCAL BUSINESSES LIKE OURS TRULY APPRECIATE YOUR SUPPORT THROUGH COVID-19. BY ACCEPTING OUR OFFER OF A GIFT CERTIFICATE TO RE-BOOK, YOU'RE SHOWING IMMENSE SUPPORT FOR US. IT MAKES ALL THE DIFFERENCE AND ALLOWS SWEET AXE TO KEEP OPERATING THROUGH THIS NEW NORMAL!